Sensormatic Intellex Instrukcja Naprawy Pobierz pdf (Strona 11)

Installation and Operating Instructions 11

In Case of Trouble

IN CASE OF TROUBLE

If a problem occurs, review the manual section covering the activity associated with

the problem. If necessary, consult the Troubleshooting Guide on the following pages.

If the problem cannot be solved, you may have to contact your dealer or the factory.

When you call for support, the representative will ask you to provide specific

information about the installation. To save time, spend a few minutes getting

organized.

Before calling Technical Support, write down the following information:

• The serial number of your Network Client software.

• The software version as shown on the About screen.

• The version number of the Intellex involved.

• The make and model of each piece of hardware connected to the Intellex and the

Network Client computer.

• The operating system that Network Client is running on.

• Approximate date of purchase and of installation.

• The exact text of the error message (if any).

• The symptoms you have observed.

NOTE: Please do not return any product to the factory without obtaining a Return

Authorization (RA) number. Failure to do so can result in a significant delay in

processing your repair. To obtain an authorization number, contact Technical

Support.

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Sensormatic Intellex Instrukcja Naprawy Strona 11